Infrastructure Support Engineer - APAC (GPUs)

Nscale is the GPU cloud engineered for AI. We provide cost‑effective, high‑performance infrastructure for AI start‑ups and large enterprise customers. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility.

• Join the support duty rotation and handle day‑to‑day tickets and alerts, escalating early and appropriately. Collaborate with Engineering with guidance when incidents or changes require it
• Accurately record, update, manage and resolve tickets using the ticketing system whilst keeping all parties informed of the tickets progression
• Follow established runbooks to resolve common issues. Propose improvements and contribute incremental fixes with review
• Keep tickets up to date with clear notes, next steps, and customer communications via the agreed ...