Infrastructure & Platform Architect

Infrastructure & Platform Architect L3 Role Summary Lead the senior onshore architecture view for the ServiceNow CSDM-aligned re-platforming program, owning high-impact design decisions across CMDB, ITOM, integrations, and service operations architecture. Represent the technical target state in stakeholder-facing discussions, ensuring that CSDM, CMDB integrity, Service Mapping, Discovery, Event Management, and platform governance remain coherent end to end. Provide stronger architecture authority than the L2 profile, including design governance input, senior stakeholder interaction, and guidance on acceptable deviation from OOTB platform behaviour. Ensure the solution is architected to support reliable ITSM, ITOM, service model, reporting, and future AI/AIOps readiness outcomes as described in the SoW. Operate at high level with emphasis on strategic architecture leadership, onshore-facing representation, and preservation of long-term platform sustainability. Key Responsibilities ...