Infrastructure And System Management Engineer

As part of the worldwide system and software development, deployment and support team, your role is to:Key responsibilitiesDevelop and manage Server Setup process for software installation servers worldwide.Provide level 2 support to help desk, HP factories, labs, and partners, for issues related to software installation, connectivity and infrastructure.Provide solution within defined Service Level Agreement (SLA) and assist in issue resolution or escalation if needed.Define and measure metrics to optimize results.Ensure support processes are documented and followed.Define and implement improvements as needed.The number of years of experience given in Education and Experience required section is only a guideline and represents neither a prerequisite nor criteria for automatic promotion.
The key functions of this position are listed below.Key functionsRelevant subject matter knowledge including technologies, theories, or techniques.Contributes to the development of innovative pri...