Infrastructure And System Management Engineer

Infrastructure and System Management EngineerAs part of the worldwide system, software development, deployment, and support team, your role is to manage and support global software installation infrastructure.ResponsibilitiesDevelop and manage the Server Setup process for software installation servers worldwide.Provide level2 support to help desk, HP factories, labs, and partners for issues related to software installation, connectivity and infrastructure.Provide escalation support from help desk, factories, labs, and partners for issues related to tools, installation, connectivity and infrastructure.Define and implement improvements to support processes.Define and measure metrics to optimize results.Ensure support processes are documented and followed.Assist in issue resolution or escalation within defined Service Level Agreements (SLA).
Education and Experience RequirementsBachelor of Science in Engineering, Computer Science, Information Technology or a related field.Typically...