Infrastructure Administrator

Responsibilities

• Platform Administration: Serve as the platform administrator for the Bank’s SaaS Operations portfolio (Datadog, Azure DevOps, and future tools like GitHub and Flexera); resolve daily support tickets and access requests; manage user roles, permissions, and platform access; monitor platform health proactively; coordinate with vendor support on incidents, service issues, and product queries.
• Community of Practice Leadership: Lead the monthly Datadog Community of Practice; curate topics and present platform updates and walkthroughs; invite guest speakers as appropriate; expand CoP coverage to broader SaaS Operations portfolio updates.
• Access Governance: Define and implement access models (read vs. edit privileges); establish training, certification, and onboarding prerequisites for elevated access; set standards for platform use and ensure compliance by application teams.
• User Community Coaching: Coach users and power use...