Information Technology Team Lead

The IT Technology Analyst – Team Lead is a frontline leadership role responsible for end‑to‑end IT service delivery, infrastructure stability, and team performance. This role combines technical expertise with people leadership to ensure reliable operations, strong customer experience, and compliance with Infosys standards. It supports BAU operations, service transitions, and continuous improvement while developing a high‑performing IT team.

Qualifications & Experience

• Bachelor’s degree in IT, Computer Science, Engineering, or related field
• 6–8 years’ experience in IT infrastructure, network operations, and service delivery
• Prior team leadership or shift lead experience preferred

Technical Skills

• Knowledge of LAN/WAN, VOICE, servers, and cloud basics
• Experience in Incident, Problem, and Change Management
• Hands‑on expertise in Cisco networking (switches, routers, firewalls)
• Str...