Information Technology Support Engineer

Job Title:
L 1 Desktop Support Engineer (FTE Role)
Job Type : Full-Time Onsite Support
Experience Required
Role: End User Computing (Desktop Analyst) L1-Onsite services
Duration of the role 1 year and extendable
Location: Bengaluru, , India
Language Required: Fluent Local & English B2
Start Date: ASAP

Job Description
User On Prem IT support:

• Desktop, laptop, and peripheral basic troubleshooting (Windows, macOS, Linux OS, printers, mobile phones etc.)
• Provisioning and deprovisioning of corporate devices (laptops, phones)
• Replace broken devices with temporary devices in accordance with Ericsson’s processes
• Provide technical guidance to end users for day-to-day IT issues within the office environment
• Coordinate with L2 teams when troubleshooting (examples L2 : end user computing team, EMM...).

Office IT Infrastructure Support:

• Perform on office infra basic troubleshooting, installation, or maintenance f...