Information technology support engineer

Role name: It support engineer:
Experience:1-2 years
Location: Kolkata
Role Overvie
w The Service Desk & Remote Support team is responsible for delivering technical assistance, account management, and coordination across IT operations. This role ensures smooth functioning of IT services, user support, and system reliability
. Key Responsibilitie
s Technical Suppor
t Troubleshootin g hardware, software, and network issues
. Application-level suppor t for business-critical tools
. Vulnerability remediatio n and patch management
. Remote assistanc e for end-users
. Account & Access Managemen
t User enrollmen t and onboarding support
. Password managemen t and recovery
. Access provisionin g for systems and applications
. Account troubleshootin g and escalation
. Documentation & Monitorin
g Ticket loggin g and incident tracking
. System monitorin g and alert response
. Log managemen t for compliance and auditing
. Knowledge base u...