Information Technology Support Engineer

Role name: It support engineer:
Experience:1-2 years
Location: Kolkata

Role Overvie
wThe Service Desk & Remote Support team is responsible for delivering technical assistance, account management, and coordination across IT operations. This role ensures smooth functioning of IT services, user support, and system reliability
Key Responsibilitie
sTechnical Suppor
tTroubleshootin g hardware, software, and network issues
.Application-level suppor t for business-critical tools
.Vulnerability remediatio n and patch management
.Remote assistanc e for end-users
Account & Access Managemen
tUser enrollmen t and onboarding support
.Password managemen t and recovery
.Access provisionin g for systems and applications
.Account troubleshootin g and escalation
Documentation & Monitorin
gTicket loggin g and incident tracking
.System monitorin g and alert response
.Log managemen t for compliance and auditing
.Knowledge base update s and pr...