Information Technology Support Engineer

Role name: It support engineer:

Experience:1-2 years

Location: Kolkata

Role Overvie

wThe Service Desk & Remote Support team is responsible for delivering technical assistance, account management, and coordination across IT operations. This role ensures smooth functioning of IT services, user support, and system reliability

Key Responsibilitie

sTechnical Suppor

• tTroubleshooting hardware, software, and network issues
• .Application-level support for business-critical tools
• .Vulnerability remediation and patch management
• .Remote assistance for end-users

Account & Access Managemen

• tUser enrollment and onboarding support
• .Password management and recovery
• .Access provisioning for systems and applications
• .Account troubleshooting and escalation

Documentation & Monitorin

• gTicket lo...