Information Technology Support Engineer

About WorksentWork Sent, formerly known as Eynetech, is a trusted support partner to various service providers such as MSPs, MSSPs, ISPs, Datacenters, and Saa S companies. With a journey beginning in 2015, our mission is to empower service providers by offering cost-efficient service packages. We have earned the trust of over 60+ satisfied clients globally through our dedication to excellence.Work Experience: 1 - 2 yearsWork Location: Infopark, KochiResponsibilities:- Answer inbound IT Helpdesk calls from customers across the globe and perform basic troubleshooting.- Initiates follow up calls with customers.- Responding to client IT support requests via chats, calls, and tickets.- Providing technical support via remote access.- Update and monitor ticketing systems.Essential requirement:- Excellent communication skills.- Willing to work in rotational shift.- Proven experience of working as a Desktop Support Engineer, Technical Support Specialist, or a related role.- Good knowledge of wo...