Information Technology Support Engineer

The Support Engineer diagnoses and troubleshoots software and hardware problems and helps employees install applications and programs. Responsibilities include resolving network issues, configuring operating systems, and using remote desktop connections to provide immediate support.

KEY DUTIES AND RESPONSIBILITIES

• Use email and chat applications to give employees quick answers to simple IT issues.
• Contact employees via phone and/or provide clear, written instructions and technical manuals for complex problems that require nuanced instruction.
• Research, diagnose, troubleshoot, and identify solutions to resolve system issues.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Provide prompt and accurate feedback to employees regarding status of issue/request resolution.
• Ensure proper recording and closure of all issues.
• Prepare accurate and timel...