Information Technology Specialist

Role Type: Backfill

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Contract duration: 1 year (extendable)

Contract Type: Freelance / B2B contract

Experience Required: More than 3 years IT Support.

Responsibilities

1. 
   
2. Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
   
3. Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
   
4. Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
   
5. Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
   
6. Administered approved software installations, updates, and...