Information Technology Project Manager

• 8+ years in IT Project Management, with 3–5 years managing Contact Center implementation, upgrade, or migration projects.

Key Responsibilities:

• Lead end-to-end Contact Center transformation projects using Waterfall methodology.
• Manage project scope, budget, timeline, risks, governance, and stakeholder communication.
• Drive Contact Center platform upgrades involving Genesys, Avaya, Cisco Contact Center, NICE CXone, Amazon Connect, Five9, or similar solutions.
• Oversee cloud migration, testing (SIT/UAT), deployment, and production rollout activities.
• Facilitate Steering Committee meetings and provide project updates to senior management.
• Manage vendors, implementation partners, compliance, audit, and regulatory requirements.

Requirements:

• Bachelor's Degree in IT, Computer Science, Engineering, Business, or related field.
• Experience in Banking, Financial Serv...