Information Technology Operations Team Lead

Overview

The Team Lead, IT Operations is responsible for providing advanced support for incidents and requests related to Global Business Center technologies and seeing them through to resolution. This role is responsible for providing exceptional customer service to GBC’s employees and assuring that incidents and requests are resolved in a timely manner. Additionally, this position works with outside vendors to find resolutions to system issues in order to keep operational needs intact for the organization.

QUALITIFICATIONS

• At least 3-5 years of experience in a BPO/Shared Service IT Operations environment
• At least 2 years of people management experience
• Comfortable with midshift and hybrid work setup in BGC, Taguig

RESPONSIBILITIES

• Operations Management:

  • Ensure the delivery of the committed support as listed in SLA to the team
  • Manage and ensure all day-to-day ...