Found Description
Job Responsibilities
- Respond to IT requests from all emails, portal, and telephone within the agreed targets.
- Perform troubleshooting and initial diagnostics of assigned IT tickets, including remote connection to end user devices using remote access tools.
- Communicate clearly to users in a timely and polite manner and keep the end user-informed of the progress of IT requests at all appropriate times.
- Manage creation, modification, and deletion of users account management (FTP, Active Directory, file permissions) and perform clean-up projects of user profiles, files, email accounts.
- Supporting application such as Microsoft Lync/Skype for Business, conferencing tools such as GoToMeeting, Microsoft Outlook and email archiving tools.
- Provide basic PC installations and configuration tasks.
- 2-3 years working experience in a computer related support or and IT operational environme...
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