Found Description
Industry Process Consultant - Customer Success
Unlock your potential with Dassault Systèmes, a global leader in Scientific Software Engineering as an Industry Process Consultant in Petaling Jaya, Malaysia!
Role Description & Responsibilities:
- Drive structured adoption programs for assigned customer accounts to increase active usage and engagement
- Execute regular user success sessions to identify workflow gaps and drive behavioral change
- Guide end users to adopt key platform practices such as data management, revision control, and collaboration workflows etc
- Analyze customer usage patterns and identify barriers to adoption, proposing targeted actions to improve engagement
- Articulate the business value of the 3DEXPERIENCE platform through measurable outcomes such as increased active users and workflow efficiency
- Identify at‑risk accounts with low engagement and take proactive actions to recov...
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