Ind Cssc Customer Service Representative, Iem & Distribution

Do you thrive on delivering exceptional customer experiences and enjoy being the go-to problem solver in a fast-paced, collaborative sales environment?
**What is the job about?
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**Your main responsibilities**:
- Create and manage CRM tickets (RFI, RFQ, RFO, RFC) and ensure accurate documentation for processing or escalation.
- Prepare professional quotations and offers aligned with customer requirements and sales guidelines.
- Follow up on customer interactions within defined SLAs and track offers to maximize conversion opportunities.
- Maintain accurate customer data in SAP CRM and assist with order progression and supply chain issues.
- Promote and guide customers in using digital tools (e.g., Chat, GPC, MyGrundfos, Extranet).
- Handle order entry, changes, and returns, ensuring compliance with quality and service standards.
- Participate in ad hoc projects and tasks as assigned by leadership.
**Your background**
We imagine that yo...