Incident & Service Delivery Lead

Recruitday is seeking an experienced IT Service Delivery Lead to own incident, problem, change and request fulfilment workflows, applying ITIL best practices to BAU operations in a fast-paced tech environment.

You will coordinate across live support streams, manage SLAs, and drive continuous improvement, with a focus on reducing backlog and ensuring timely resolutions. 5+ years in IT service delivery and Jira Service Management exposure preferred.