Incident-Resolution Engineer – Tier 1 Tech Support

Globe Telecom, Inc. in Manila seeks a Tier 1 Tech Service Support Engineer to act as the primary technical interface for B2B clients, handling incident resolution and service continuity across Core Data, Broadband, Mobile, and IT services.

You will perform initial troubleshooting, health checks, and network diagnostics, manage incident lifecycles, and coordinate with internal teams and vendors to restore service within SLAs, while maintaining proactive communication with customers.