Incident & Problem Manager: Lead ITSM & Critical Incidents

The S Group is seeking an Incident & Problem Manager for a permanent position in IT service management in Helsinki. This role involves owning incident and problem management processes, leading critical investigations, and ensuring SLA compliance and operational quality.

Candidates should have experience in incident and problem management, understanding of IT service production, and analytical skills to utilize data effectively. Key benefits include comprehensive occupational health care and flexible working hours.