Incident & Problem Manager — ITSM Lead (24/7)

Link-Worldwide, a leading insurance company in Mexico City, is seeking an Incident and Problem Management Specialist to oversee IT incident management. The role involves logging incidents, coordinating with support teams, and ensuring service restoration.

The ideal candidate will have over 3 years of experience in IT service management, strong problem-solving skills, and excellent communication abilities. ITIL certification is a plus.

Flexibility for 24/7 service management is required.