Incident Manager – Software vendor

Incident Manager – Software vendor

Location: North West

Industry: IT

Salary: £40,000 – £50,000 per annum + Pension, Medical, Gym, and other benefits including free parking. No homeworking.

Posted: 09/02/2024

Overview

We are looking for a Technical Incident Manager / Service Desk specialist to work in a hands‑on capacity within a busy support environment. In this role you will manage support tickets, allocate incidents to appropriate teams, and ensure seamless delivery of services to external customers. You will maintain excellent technical knowledge of our products and be involved in the day‑to‑day operations of the service desk.

Responsibilities

• Resolve customer issues, incidents, and problems through product knowledge and technical investigation.
• Develop trusted relationships with clients and stakeholders responsible for services.
• Ensure adherence to ITIL‑led service management princ...