Incident Manager - Servicenow (Chantada)

We are looking for a ServiceNow Incident Manager (Process + Platform)! ¡Inscríbase sin demora! Se espera un gran volumen de solicitantes para el puesto que se detalla a continuación, no espere para enviar su CV.

Role Overview

We are seeking a ServiceNow Incident Manager with a balanced skillset across ITIL process leadership (50%) and ServiceNow administration/development (50%). This role ensures effective incident management operations while continuously improving and automating processes within the ServiceNow platform. You will act as the bridge between operations, engineering, and platform teams, ensuring incidents are resolved efficiently while leveraging ServiceNow capabilities to drive automation, quality, and scalability.

Key Responsibilities

1. Incident Management (50% – Process & Operations)
   • Own the end-to-end Incident Management process aligned with ITIL best practices
   • Act as Major Incident Manager (MIM) for high severit...