Incident Manager

We are looking for a Incident Manager for our French client, who specializes in producing various types of glasses and collaborating with opticians. Their mission is to enhance the quality of life by improving the quality of vision.

Responsibilities

• As Incident Manager you will be providing direction in the management of incidents, ensuring that issues are prioritized appropriately and resolved within the expected timeframes;
• You will be ensuring that the team follows established Standard Operating Procedures, enabling the restoration of IT services within the defined Service Level Agreements;
• You will be maintaining clear communication with key IT and business stakeholders, ensuring effective information sharing and coordinated incident resolution;
• You will be acting as the primary coordinator during critical incidents, managing communication and response efforts when business operations are impacted;
• You will be en...