Found Description
Job Role : Incident Manager
Role Overview
The Incident & Problem Management SME will augment the Digital Operations team and support delivery of the Incident, Problem & Escalation Governance workstream within the Technology Support Operating Model Transformation initiative.
The role will focus on executing incident governance, escalation governance and operational process uplift activities under the direction of our Digital Operations team.
Key Responsibilities
Support development of incident and escalation governance standards
Support development of severity and prioritization frameworks
Assist with creation of escalation pathways and escalation matrices
Support major incident governance and coordination activities
Assist with operational triage and escalation discipline improvements
Support development of post-incident review and problem management standards
Identify operational governance gaps and improvement opportunities
Work collaboratively wit...
Role Overview
The Incident & Problem Management SME will augment the Digital Operations team and support delivery of the Incident, Problem & Escalation Governance workstream within the Technology Support Operating Model Transformation initiative.
The role will focus on executing incident governance, escalation governance and operational process uplift activities under the direction of our Digital Operations team.
Key Responsibilities
Support development of incident and escalation governance standards
Support development of severity and prioritization frameworks
Assist with creation of escalation pathways and escalation matrices
Support major incident governance and coordination activities
Assist with operational triage and escalation discipline improvements
Support development of post-incident review and problem management standards
Identify operational governance gaps and improvement opportunities
Work collaboratively wit...