Incident Manager

Job Summary:

We are seeking a seasoned Incident Manager to lead and coordinate the resolution of critical IT incidents within a high-availability data center environment. The ideal candidate will have strong experience in incident response, ITIL processes, cross functional coordination, and communication across technical and business teams. This role ensures minimal disruption to business operations and drives continual service improvement.

Key Responsibilities:

• Own and manage the end-to-end incident management lifecycle for infrastructure and service-related issues in the data center.

• Act as the single point of contact (SPOC) during high-priority (P1/P2) incidents, ensuring timely communication, coordination, and escalation.

• Drive incident resolution by engaging appropriate technical teams across network, server (Windows/Linux), storage, virtualization (VMware), and application domains.

• Facilitate br...