Found Description
PositionIT Operations – Incident ManagerLocationHybrid schedule (3 days onsite) in Mexico City, Monterrey, or AguascalientesKey Requirements4+ years of experience in IT Operations, Infrastructure Support, Incident Management, or related areas.Proven experience leading critical incidents (P1/P2) and coordinating bridge calls across multiple technical teams.Hands‐on experience with ServiceNow, ITIL Incident and Problem Management processes, and stakeholder communication at various organizational levels.Key ResponsibilitiesLead and coordinate critical incidents from start to finish, ensuring effective and timely resolution.Manage the full incident lifecycle, including classification, escalation, tracking, communication, and closure.Facilitate Root Cause Analysis (RCA), post‐incident reviews, and continuous improvement initiatives to enhance operational stability.We are looking for professionals with strong decision‐making skills, the ability to lead cross‐functional teams, and excellen...