Incident Manager, IT Operations - Lead Critical Incidents

Net2Source (N2S) is seeking an IT Operations – Incident Manager to join its team in a hybrid role based in Mexico City. The ideal candidate will have over 4 years of experience leading critical incidents and managing the full incident lifecycle.

Key responsibilities include coordinating bridge calls, ensuring effective resolution of incidents, and facilitating Root Cause Analysis for continuous improvement. Strong decision-making skills and excellent communication are essential for managing high-impact situations.