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# Incident Manager /IT OperationsAguascalientesApply for this job* Permanent* Experienced Professionals* Software Engineering* ID -en_USChoosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.**Your Role**As an **Incident Manager at Capgemini**, you will take full command of critical IT incidents within the **Technology Operations Center (TOC)**, leading the end-to-end incident lifecycle from detection through resolution and post-incident review.This is a **hands-on leadership role**, where you will own major incident bridge calls, drive technical and vendor teams toward rapid resolution, and ensure clear, timely communication with both techni...