Found Description
Take charge of service-impacting incidents as an Incident Manager with Manulife in Waterloo, Ontario. We're looking for a seasoned expert to drive incident resolution and improve response processes.
As an Incident Manager, you will play a vital role in coordinating the resolution of complex IT incidents. Your responsibilities include leading the communication during incidents and ensuring all stakeholders are kept informed. You will also coach teams on best practices to enhance incident management effectiveness.
Key Responsibilities:
• Manage end-to-end of Managed Priority 3 incidents
• Lead communications during MP3 incidents
• Support during Priority 1 and 2 incidents
• Facilitate incident bridges for effective collaboration
• Maintain incident timelines and communication records
Requirements:
• 4+ years in Incident Management or related field
• Experience with enterprise software in production
• K...
As an Incident Manager, you will play a vital role in coordinating the resolution of complex IT incidents. Your responsibilities include leading the communication during incidents and ensuring all stakeholders are kept informed. You will also coach teams on best practices to enhance incident management effectiveness.
Key Responsibilities:
• Manage end-to-end of Managed Priority 3 incidents
• Lead communications during MP3 incidents
• Support during Priority 1 and 2 incidents
• Facilitate incident bridges for effective collaboration
• Maintain incident timelines and communication records
Requirements:
• 4+ years in Incident Management or related field
• Experience with enterprise software in production
• K...