Found Description
**ALTUMWARE **empresa de servicios de tecnología de la información, procesos y manufactura.
- **¡Te invita a formar parte de nuestro equipo!**_
Somos un equipo de tecnología, creando y renovando aplicaciones, para dar la solución adecuada a nuestros clientes.
**INCIDENT MANAGEMENT**
- **Permanente / Ingles Avanzado / Remoto**_
- Tu eres el talento que buscamos:_
Conocimientos:
- **Incident management, Service management and change management** using Service now (or similar tools)
- Windows basic knowledge is required
- CRM Dynamics,
- Expert-level troubleshooting: L3 support tackles the most challenging technical issues involving in-depth knowledge of system architecture, network configurations, and advanced troubleshooting.
- Collaboration with L1 and L2 support: L3 support collaborates with lower support tiers, providing guidance and expertise to facilitate issue resolution.
- Vendor or developer liaison: L3 support may interact with product develo...
- **¡Te invita a formar parte de nuestro equipo!**_
Somos un equipo de tecnología, creando y renovando aplicaciones, para dar la solución adecuada a nuestros clientes.
**INCIDENT MANAGEMENT**
- **Permanente / Ingles Avanzado / Remoto**_
- Tu eres el talento que buscamos:_
Conocimientos:
- **Incident management, Service management and change management** using Service now (or similar tools)
- Windows basic knowledge is required
- CRM Dynamics,
- Expert-level troubleshooting: L3 support tackles the most challenging technical issues involving in-depth knowledge of system architecture, network configurations, and advanced troubleshooting.
- Collaboration with L1 and L2 support: L3 support collaborates with lower support tiers, providing guidance and expertise to facilitate issue resolution.
- Vendor or developer liaison: L3 support may interact with product develo...