Incident Desk Specialist - L1 Support

Wipro is seeking a Service Desk Analyst to assist team members in resolving standard incident tickets by documenting incidents, tracking their status, and monitoring alerts to ensure timely resolution.

Areas of responsibility include triaging and resolving tickets (P5 and P4) with proper documentation and adherence to procedures, as well as SLA monitoring, alert tracking, and reporting on SLA adherence throughout the ticket lifecycle.