Incident Communications Manager

Role Summary

Genesys is looking for an Incident Communications Manager to oversee both external and internal communications during Major Incidents and Severity 1 issues. The ideal candidate shall be able to maintain constant communication and help coordinate with the Incident Manager. In this role, you will take ownership of major incident communication, help manage technical resources in Product Support, participate in the deployment of recommended solutions to resolve problems, and clearly communicate the progress and resolution of incidents to our customers and stakeholders.

This role reports directly to the Sr. Director of Incident Management in the Product Support organization.

Responsibilities

• Managing customer and internal stakeholder communications for an incident via multiple communication channels 24/7, over the weekend, and on-call environment using standard incident management processes ensuring updates are timely and accurate...