Found Description
Company Overview
Our client is a global leader in capital markets, known for innovation and operational excellence. They offer a collaborative environment where technology and process improvement drive success.
Role Overview
Join this global operations team as an Incident, Change and Problem Management Specialist . This role is critical in ensuring operational stability, resolving high-impact incidents, and enabling safe, efficient change across complex technology ecosystems. You’ll work with diverse teams, gain exposure to advanced tools, and accelerate your career in IT Service Management.
Key Responsibilities:
- Lead major incident resolution and coordinate resources, stand up bridges and drive resolution
- Facilitate Change Advisory Board (CAB) meetings and validate ServiceNow records.
- Conduct root cause analysis and drive problem management initiatives.
- Collaborate with Release Ma...