Incident and Problem Management Practice Owner

Position Overview

CAE’s Technology & Product Development team is dedicated to shaping the future with immersive systems and pioneering technologies that elevate safety and readiness worldwide.

Key Responsibilities

• Design, document, and maintain the Practice Policy, standards, and process documentation
• Ensure the Practice remains aligned with business objectives and IT strategy
• Act as the SME and authoritative owner of the Practice across the organization
• Own and drive the operational performance of the Practice, ensuring delivery against defined KPIs and SLAs
• Establish clear performance targets and enforce accountability across IT groups, Service Owners, and support teams
• Monitor adherence to processes and hold teams accountable for compliance, data quality, and execution discipline
• Provide regular executive‑level reporting on Practice health, performance trends, and risk areas
• Use data‑d...