Incident and Problem Management Consultant

Elevate enterprise solutions as a Senior Consultant in Problem and Incident Management at Bell, where you will address customer needs with innovative strategies. This role emphasizes a proactive and customer-centric approach.

As a key player in Bell's Business Markets team, you will oversee the management of customer incidents and ensure timely resolutions. This position focuses on streamlining communication with various stakeholders and improving processes. Your technical expertise will enhance service delivery and customer satisfaction.

Key Responsibilities: • Implement strategies for improved customer engagement • Identify and resolve recurring issues effectively • Generate and review Post Incident Reports on time • Conduct governance meetings with stakeholders • Collaborate to manage customer expectations and communication

Requirements: • Over 5 years of experience in telecommunications • Knowledge in data centers, VoIP, and managed services • Meticulous,...