Found Description
Experience: +4 years
Location: SPAIN - REMOTE
Contract type: Permanent
Languages: English
Key Responsibilities
- Lead Major Incident Management activities for PRE services, ensuring rapid service restoration and minimal disruption.
- Drive operational governance and stability through structured incident control processes across PRE environment.
- Oversee daily PRE operational health checks, readiness assessments, and reporting to support programme delivery and BAU activities.
- Coordinate with infrastructure, application, testing, support, and development teams to diagnose and resolve incidents efficiently.
- Establish and maintain SLA‑driven monitoring, alerting, dashboards, and operational reporting to proactively detect service degradation.
- Lead proactive Problem Management through RCA, trend analysis, post‑incident reviews, and preventive action tracking.
- Govern PRE data ingestion from PRO a...
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