Inbound Customer Service Agent (Tijuana)

Job Summary

• Willingness to work mainly US shifts.
• Prior Customer service Experience is preferably.
• Ability to multitask and work with multiple tools in order to provide the best resolution.
• Functional knowledge of using CRM solution and MS Excel.
• Domain knowledge of US Customer Service, preferably Travel industry.
• Sales/Retention/Tech experience would be an add on.

Responsibilities and Duties

• Provide resolution to the customer based on process knowledge and training provided, utilizing the company's internal CRM/mainframe systems and customer purchase orders.
• Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions on the internal systems.
• Maintain customer records by updating account information.
• Ability to think out of the box.