Inbound Customer Care Coordinator: Digital Self-Service

A business consulting firm in Cape Town is seeking a Coordinator for Customer Care Voice-Inbound to support customers through phone interactions. The role involves promoting digital self-service options and efficiently resolving complaints. Candidates should demonstrate a strong customer service orientation and problem-solving skills. This is an entry-level full-time position that offers an opportunity to engage in continuous improvement initiatives. Join a vibrant team dedicated to enhancing customer experiences.
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