Found Description
Angeles City, PH – MCI is a fast‑growing tech‑enabled business services company that delivers Customer Experience, Business Process Outsourcing and cloud technology solutions across a wide range of industries.
We are looking for inbound Call Center Agents to join our growing team. In this role you will handle inbound and outbound calls, troubleshoot basic technical issues, build strong customer relationships, and identify opportunities to upsell new products and services.
Key Responsibilities
- Handle inbound and outbound contacts in a courteous, timely and professional manner.
- Ensure first‑call resolution through problem solving and effective call handling.
- Research systems to find missing information and coordinate with other departments as needed.
- Accurately document and process customer claims in appropriate systems.
- Lead fact‑finding discussions to determine the best options for the customer.
- Util...