In-House Security Tech Support

Are you a highly motivated individual with exceptional technical skills? Do you enjoy troubleshooting, problem solving, and helping others? Apply to join our team as In-House Security Tech Support! You’ll work for a growing, family-owned company that has been providing Canadians with locally based service for over 100 years.

The successful candidate will be a key member of our NextLevel Support Team providing tier 2 support to our clients and internal teams, as well as subcontractors.

Key Responsibilities

• Provide exceptional customer service to clients and staff of Wilsons Security
• Answer incoming inquiries via phone, email, and chat
• Remotely troubleshoot an array products and services with clients as well as technicians and subcontractors, answering any questions that may arise
• Resolve client concerns and make recommendations where appropriate to ensure optimal system function
• Remote software management incl...