Import Customer Service

Reporting to the Customer Service Manager, the primary goal is providing excellent customer service to our customers and overseas partners. This includes processing import jobs from booking to delivery, including costing and invoicing and completing all HMRC Customs Clearance requirements for our clients. Working closely with the Commercial Team on development of all Ocean freight services. Duties will include: Prioritize your workflow to ensure all aspects of work are carried out in a timely manner. Work closely with your colleagues to ensure we maintain the highest possible operational performance and customer service. Develop constructive relationships with key customers and suppliers assisting in resolving any concerns and implementing any corrective action. Maintain effective communication and relationships with our overseas partners. Ensure all consignments are loaded onto our system prior to/on departure either manually or via EDI checking accuracy of paperwork and information ...