Found Description
Job Description & Requirements Key Responsibilities
- Work closely with merchants during the onboarding process to support backend configuration and API integration.
- Provide technical consultation and guidance on the use of our APIs and system functionalities.
- Collaborate with internal product, engineering, and business teams to ensure a seamless implementation experience.
- Troubleshoot and resolve merchant-reported issues related to usage, performance, or integration with our systems.
- Serve as the primary point of contact for merchants experiencing technical problems or providing feedback on system usability.
- Identify recurring issues and work with the product and engineering teams to recommend improvements.
- Maintain clear and timely documentation of issue resolutions, integration guidelines, and FAQs.
- Ensure a high standard of service delivery and customer satisfaction through proactive commun...
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