Implementation Specialist - UKI Market

About The Role

The Implementation Team is responsible for onboarding all our Premium and Pro customers on the Perk platform and providing recommendations to optimize the customer experience. We guide new customers from signup to launch, providing consultative, administrative, technical, and educational support to maximize the customer’s experience with the Perk platform. As an Implementation Specialist you must be a change‑management and consultative expert who digs deeply to understand customer needs and provides customers with a tailored solution that meets those needs. You’ll use your platform expertise and stakeholder‑management skills to build a bridge between platform capabilities and customer expectations, produce a thoughtful rollout plan, and serve as a mentor and example to the Implementation team and across the Revenue organization.

What You’ll Do

• Provide the first impression of Perk to all customers in your portfolio and serve as the firs...