Found Description
Position Overview
The Implementation Specialist coordinates successful Diligent customer onboarding and training, and partners closely with the CSM client owner to help support long‑term customer satisfaction, retention, expansion, and referral sales.
Key Responsibilities
- Work closely with the Services, Training, and Support team to deliver a seamless onboarding experience for Diligent customers.
- Ensure client sites are configured to contract specifications and clients can confidently utilize products.
- Remain in constant contact with the customer throughout the onboarding phase, ensuring adoption and satisfaction with the product.
- Own the client relationship for the first 30–90 days, or until onboarding is completed.
- Manage day‑to‑day administrative client requests as required, such as adding and removing users and site setting changes.
Required Experience/Skills
- Strong technical and acc...