Implementation & Operational Excellence Manager

Work Setup: In-Office | Monday-Friday

Operational Hours: Day shift 9am-6pm EST

Location: Northgate, Cyberzone, Filinvest, Alabang, Muntinlupa City

Position Summary

The Implementation & Operational Excellence Manager is responsible for leading the design, implementation, optimization, and continuous improvement of operational processes across the organization. This role serves as the driving force behind new initiatives, ensuring projects move from concept through execution while maintaining accountability, stakeholder alignment, and measurable business outcomes.

The position focuses heavily on project management, operational excellence, SOP development, training, KPI reporting, workflow optimization, and change management. The successful candidate will collaborate with operational leaders and cross-functional teams to identify process gaps, implement scalable solutions, establish performance standards, and drive continuous improvement ini...