Implementation Manager (Grants)

Overview

The Opportunity

We are seeking an Implementation Manager, independently motivated and ready to make our high-functioning Implementation Team even better. As an Implementation Manager, you will be our new customers’ primary contact, overseeing the onboarding process from end-to-end. This role involves requirements gathering, configuring our SaaS products to meet those requirements, basic project management activities, and ensuring a smooth transition from sales to adoption. You will collaborate closely with cross-functional teams, including sales, product management, customer success, and technical support, to deliver exceptional client experiences and drive customer satisfaction.

Key Responsibilities

• Client Onboarding: Serve as the primary point of contact for clients during the onboarding process. Conduct kickoff meetings, gather business processes and resulting requirements, and provide expert guidance on best practices for implemen...