Implementation Manager - ECP, Grants

The Implementation Manager / Senior Implementation Manager is responsible for guiding clients through the full implementation and onboarding lifecycle for Euna Grants, leading discovery, configuring systems, delivering trainings, managing cross‑functional relationships, and connecting grants management goals to Euna Grants capabilities.

Key Responsibilities

• Lead client discovery sessions to understand current‑state business processes, grant program structure, stakeholder roles, and system requirements.
• Facilitate working sessions with agency staff, program managers, and technical contacts to surface configuration requirements and identify gaps.
• Produce and maintain discovery documentation, requirements matrices, and process maps that serve as the foundation for configuration and training.
• Translate discovery findings into a clear, agreed‑upon implementation scope and configuration plan.
• Deliver implementations in ful...