Description
We are hiring a Implementation Consultant to lead enterprise implementations of Sprinklr’s CCaaS solutions in Japan.
This role combines deep technical expertise with strong consulting and client leadership. You will own complex delivery programmes, act as a trusted advisor, and drive successful platform adoption.
What You’ll Do
Lead end-to-end implementation of CCaaS solutions for enterprise clientsDefine implementation strategy and solution architecture aligned to client goalsOwn client engagements as the senior point of contactDrive platform adoption, customer satisfaction, and long-term valueIdentify risks, technical challenges, and optimisation opportunities earlyRun discovery workshops, requirement gathering, and roadmap planningConduct platform health checks and recommend improvementsAlign stakeholders across product, engineering, and customer success<...